Guaranteed Satisfaction

Parry Group is committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of services, we strive to provide you with the best guarantees in the industries. These guarantees include but are not limited to the following:

Landscape Management

24-Hour Response Guarantee

Parry will respond within 24 hours if your property experiences an infrustructure failure that puts your landscape at risk. Parry makes it easy with a direct priority line to our customer care center.

Satisfaction Guarantee

If during your regularly scheduled treatments you are not completely satisfied with the results, Parry will retreat to your satsifaction or refund your last monthly payment. If, after 60 days, you are dissatisfied with Parry and decide to cancel, Parry will pay the reasonable cost of an initial treatment by your choice of Landscape operators.

Reimbursement Guarantee

If your company is fined by a regulatory agency due solely to a Landscape Mangement issue, Parry will reimburse you for any fines paid, not to exceed $50,000. *

Maintenance Services

Parry Group implemented a Facilities Services Management program which was collaboratively produced by a team of national and regional property management professionals. Our Maintenance Services guarantee program is customized to each client and can includes but is not limited to quality control plans, monthly progress reports, performance review meetings, equipment condition assessments, occupant feedback program, periodic oil analysis, vibration analysis, fire alarm system central station monitoring, etc.

Custodial Services

The Quality Assurance Surveillance Plan (QASP) is designed to provide you with an effective surveillance method of monitoring and evaluating Parry's performance under a Performance-Based Statement of Work (PBSOW) for Custodial related services. You may periodically validate the execution of Parry's quality control programs by reviewing such areas as Parry's inspection forms, service call logs, tenant reports, tenant satisfaction surveys, and the timeliness of corrective actions. The QASP is intended to accomplish the following:

1. Define the roles and responsibilities of all client officials;

2. Identify the performance objectives based upon the PBSOW;

3. Identify the performance quality level standards;

4. Describe the methods of surveillance for the client to identify quality levels;

5. Establishes a method to provide feedback to Parry regarding quality and timeliness of the service performance, i.e., copies of inspection forms, copies of tenant reports, data on tenant satisfaction scores; and any other drivers or measures of performance that are required by the client.

6. Establishes timeframes for communication and performance improvement if needed; and

7. Established specified procedures for changes to contract price when services are not performed or do not meet contract requirements.

* Your account must be current, under contract for more than 60 days, and your business must be compliant with requests as noted on Parry service reports.

Parry Group

Facility Services. SMART Solutions.